Measuring Perceived Service Quality in Highway Maintenance

Summary

Subjects addressed:

Maintenance and Preservation, Performance Measurement and Management

Topics addressed:


Asset types addressed:

Pavement

Detail

Title: Measuring Perceived Service Quality in Highway Maintenance
Resource type: Research Report
Year published: 2013
Publisher: 2013 TRB Annual Meeting
URL: http://amonline.trb.org/2013-1.264263/t-13-001-1.279247/362-1.279600/13-2576-1.279614/13-2576-1-1.279617
Abstract:

This report documents a study on public outreach for the evaluation of highway maintenance programs. The research focused on customers' perception of the quality of a maintenance program based on service and final physical product.

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