Making Targets Matter: Managing Performance to Enhance Decision-Making (NCHRP 02-27)

Summary

Subjects addressed:

General/TAM Practice, Performance Measurement and Management

Topics addressed:

Analytical Tools and Models, Guidance/Lessons Learned

Asset types addressed:

General

Detail

Title: Making Targets Matter: Managing Performance to Enhance Decision-Making (NCHRP 02-27)
Resource type: Research Report
Year published:
Publisher: TRB
URL: http://apps.trb.org/cmsfeed/TRBNetProjectDisplay.asp?ProjectID=4546
Abstract:

The objectives of this research are to (1) assess the state of transportation agency practices regarding use of targets in their Transportation Performance Management (TPM) decision-making, monitoring performance results, and as necessary adjusting management strategies and desired target levels; and (2) develop resources that agency practitioners can use to implement and maintain a process of monitoring performance and making management decisions based on comparisons of targets and observed system performance.

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