Summary
Subjects addressed:
General/TAM Practice, Performance Measurement and ManagementTopics addressed:
Analytical Tools and Models, Guidance/Lessons LearnedAsset types addressed:
GeneralDetail
Title: Making Targets Matter: Managing Performance to Enhance Decision-Making (NCHRP 02-27)Resource type: Research Report
Year published:
Publisher: TRB
URL: http://apps.trb.org/cmsfeed/TRBNetProjectDisplay.asp?ProjectID=4546
Abstract:
The objectives of this research are to (1) assess the state of transportation agency practices regarding use of targets in their Transportation Performance Management (TPM) decision-making, monitoring performance results, and as necessary adjusting management strategies and desired target levels; and (2) develop resources that agency practitioners can use to implement and maintain a process of monitoring performance and making management decisions based on comparisons of targets and observed system performance.