It’s All About the Customer

Summary

Subjects addressed:

Data Management and Integration, General/TAM Practice

Topics addressed:

Analytical Tools and Models, Asset Management Plans

Asset types addressed:

General

Detail

Title: It’s All About the Customer
Resource type: Presentation
Year published: 2016
Publisher: TRB
URL: http://onlinepubs.trb.org/onlinepubs/conferences/2016/AssetMgt/13.DavidVautin.pdf
Abstract:

This presentation focuses on the process of developing customer-oriented performance measures rather than using often inaccurate confusing measures. These measures are far more difficult to calculate and gauge in comparison to infrastructure-based methods, making this a much more difficult task. An in-depth study of state of good repair analysis is included.

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